Frequently Asked QuestionHow can I become a PARK NOW customer?
To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.
GeneralWhat is mobile parking?
PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.
Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.
We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.
PricingHow much does PARK NOW cost and what are the different packages?
Parking fees vary among the different on-street locations and car parks.
Depending on which PARK NOW package you choose, a 0,29 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.
You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.
RegistrationDuring registration I got the error message: ‘Your IBAN is already used’. What should I do?
There is a check during the registration process on the IBAN number. It looks like that your IBAN number is already in use by another customer account. The IBAN number may only be linked to one PARK NOW account. Please choose an alternative IBAN. If you encounter further problems during registration or have further questions, please contact our customer service.
Registration with PARK NOW is for free.
To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.
On-street parkingHow does PARK NOW function on-street?
Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your parking sticker for free or order a self-adhesive sticker in your app.
Parking via phone call is available for all customers with a registered customer account. Start or stop your on-street parking session conveniently via our park-hotline. Simply follow the voice computer, enter the desired zone number and start your parking action.
Park-Hotline Germany: 0800 687 87 87
Park-Hotline Austria: 0800 65 66 55
Off-street parkingHow does PARK NOW function off-street?
You can order the access card in the app under “Account” (iOS) or “Manage” (Android).
All PARK NOW parking garages in your area are displayed in the app. With just one click you can call up information on opening times, parking fees and other services and choose the right parking garage. Your navigation system will take you to the selected parking garage.
The parking session starts automatically when you enter the car park. The barrier will open automatically through license plate recognition or through identification of your car park access card.
PARK NOW AppWhere can I download the PARK NOW App?
Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.
Digital parking discDo I have to pay to use PARK NOW as a digital parking disc?
The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.
The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.
In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.
Parking StickerIn which cities do I need a parking sticker when parking on-street?
In the following cities you are required to display a parking sticker or a handwritten note mentioning “PARK NOW Handyparken” in the windshield for parking on-street:
Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Detmold, Dortmund*, Duderstadt, Frankfurt am Main,Friedberg, Hameln, Hanau, Heidenheim, Hennigsdorf, Kiel, Köln, Landshut, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg, Tübingen.
*Be aware that handwritten note are not allowed in these cities:
Bludenz, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See
You can order the official PARK NOW sticker in the app or download the print version here free of charge.
In some cities it is necessary to place a parking sticker or note clearly visible behind your vehicle’s windshield. In these cities only cars with a parking sticker/note will be checked for a valid parking session. Is no sticker or note placed, you may receive a parking fine despite of having an active parking session.
Therefore, please make sure your parking sticker is clearly visible. In most cities it is accepted to place a note with “PARK NOW Handyparken” visible behind your windscreen.
You can find a full overview of cities which require a parking sticker and which cities do not accept a handwritten note here.
Download your PARK NOW sticker or order a self-adhesive sticker for free in your app.
Promotion code / QR codeWhat is a promotion code / QR code and why should it be used?
A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.
To add promotion codes to your account, go to the app and tap ‘Account’ at the bottom of your screen, then select ‘Promocodes’.
If you have any problems adding a promotion code, please contact our customer service team.
Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.
Customer Service Germany: 0800 654 54 54
Customer Service Austria: 0800 65 66 88
You can reach us Monday-Sunday including public holidays from 7 a.m. to 8 p.m.
Personal accountWhich information can I see and edit in my personal account?
– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.
As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.
For outstanding questions our customer service team is happy to help you.
Yes, it is possible to use multiple accounts with the same IBAN number. If you encounter problems during registration or have further questions, please contact our customer service.
BillingHow do I pay for my parking fees?
Any parking costs and service fees incurred will automatically be billed via your chosen payment method on a monthly basis.
At any time, you can tap ‘Activity’ at the bottom of your screen to view your parking history and transactions.
You can also assign notes to each individual parking action. This makes it easier to keep track of your parking actions for reference.
Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.
Business customer receive a VAT-deductible monthly invoice.
Data privacyWhat is GDPR?
GDPR stands for General Data Protection Regulation and it refers to Europe’s new framework for data protection laws. This legislation harmonises data privacy laws across Europe as well as giving greater protection and rights to individuals. It includes new rights for people to access the information companies hold about them, and aims to ensure that businesses manage data properly and safely.