Frequently Asked Question

How can I become a PARK NOW customer?

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

Where can I use PARK NOW?

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

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General

What is mobile parking?

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and end your parking action at the touch of a button with the PARK NOW iOs app / Android app or through a simple phone call or SMS.

What is PARK NOW?

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.

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Pricing

How much does PARK NOW cost and what are the different packages?

Parking fees vary among the different on-street locations and car parks.

Depending on which PARK NOW package you choose, a 0,29 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.

Does PARK NOW charge a registration fee?

You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.

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Registration

During registration I got the error message: ‘Your IBAN is already used’. What should I do?

There is a check during the registration process on the IBAN number. It looks like that your IBAN number is already in use by another customer account. The IBAN number may only be linked to one PARK NOW account. Please choose an alternative IBAN. If you encounter further problems during registration or have further questions, please contact our customer service.

How do I register with PARK NOW?

You can register to become a customer directly within the PARK NOW iOs app / Android app or through our website.

Registration with PARK NOW is for free.

To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.

 

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On-street parking

How does PARK NOW function on-street?

On-street parking with PARK NOW is easy and cashless. You can start or end your parking action through the PARK NOW iOS App / Android App, via phone call or SMS.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your parking sticker for free or order a self-adhesive sticker in your app.

How does parking via SMS work?

Parking via SMS is available for all customers with a registered customer account.

For starting or stopping an on-street parking action via SMS, please send the following SMS-code to:

0049 (0)177 178 2213 (within Germany)
0043 (0)676 800 505 467 (within Austria)

SMS-Code start parking:
start [zone] [license plate] – Example SMS text message: “start 336007 MPN3338”

SMS-Code end parking:
stop [license plate] – Example SMS text message: “stop 336007 MPN3338”

 

Please note:

– For SMS parkking two sms notiifications (€ 0.15 per sms) are charged on default. The confirmations start and stop parking action cannot be disabled.

– If you use a license plate that has not been registered yet, the license plate will automatically be added to your account. Depending on the package you are currently using, a service fee is charged.

Please find an overview of our tariffs here.

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Off-street parking

How does PARK NOW function off-street?

To use our service in car parks, register for free via the PARK NOW iOs app / Android app and order the access card for only € 2.69.

You can order the access card in the app under “Account” (iOS) or “Manage” (Android).

All PARK NOW parking garages in your area are displayed in the app. With just one click you can call up information on opening times, parking fees and other services and choose the right parking garage. Your navigation system will take you to the selected parking garage.

The parking session starts automatically when you enter the car park. The barrier will open automatically through license plate recognition or through identification of your car park access card.

How does the barrier open automatically using the access card?

To use the access card in the parking garage, make sure that you have linked your card to your user account in the app.

To enter the car park, hold the PARK NOW access card in the vehicle towards the reader (up left) or directly to the reader in the barrier.

Your parking process starts automatically when you enter the PARK NOW parking garage and ends automatically when you exit.

You can order the access card in the app under “Account” (iOS) or “Manage”(Android) for a one-time fee of € 2.69.

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PARK NOW App

Where can I download the PARK NOW App?

The PARK NOW app is currently available for free for iOS in the Apple AppStore and Android in the Google Play Store. Here you can find instructions for the iOs app download / Android app download.

How can I login to the app?

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.

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Digital parking disc

Do I have to pay to use PARK NOW as a digital parking disc?

The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.

The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.

Where can I use the digital parking disc

In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.

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Parking Sticker

In which cities do I need a parking sticker when parking on-street?

In the following cities you are required to display a parking sticker or a handwritten note mentioning “PARK NOW Handyparken” in the windshield for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Detmold, Dortmund*, Duderstadt, Frankfurt am Main,Friedberg, Hameln, Hanau, Heidenheim, Hennigsdorf, Kiel, Köln, Landshut, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg, Tübingen.

*Be aware that handwritten note are not allowed in these cities:

 

Austria:

Bludenz, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

You can order the official PARK NOW sticker in the app or download the print version here free of charge.

Why do I need a parking sticker for on-street parking?

In some cities it is necessary to place a parking sticker or note clearly visible behind your vehicle’s windshield. In these cities only cars with a parking sticker/note will be checked for a valid parking session. Is no sticker or note placed, you may receive a parking fine despite of having an active parking session.

Therefore, please make sure your parking sticker is clearly visible. In most cities it is accepted to place a note with “PARK NOW Handyparken” visible behind your windscreen.

You can find a full overview of cities which require a parking sticker and which cities do not accept a handwritten note here.

Download your PARK NOW sticker or order a self-adhesive sticker for free in your app.

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Promotion code / QR code

What is a promotion code / QR code and why should it be used?

A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.

How can I activate promotion codes?

To add promotion codes to your account, go to the app and tap ‘Account’ at the bottom of your screen, then select ‘Promocodes’.

If you have any problems adding a promotion code, please contact our customer service team.

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Contact

Contact us

Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.

 

Contact form

Contact us via the online contact form.

 

Write us

kontakt@park-now.com

 

Call us

Customer Service Germany: 0800 654 54 54

Customer Service Austria: 0800 65 66 88

You can reach us Monday-Sunday including public holidays from 7 a.m. to 8 p.m. 

 

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Personal account

Can I use multiple customer accounts with the same IBAN number?

Yes, it is possible to use multiple accounts with the same IBAN number. If you encounter problems during registration or have further questions, please contact our customer service.

Which information can I see and edit in my personal account?

You can see and edit your personal details in your personal account at any time through the PARK NOW iOs app / Android app or the website.

– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

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Billing

How do I pay for my parking fees?

Any parking costs and service fees incurred will automatically be billed via your chosen payment method on a monthly basis.

At any time, you can tap ‘Activity’ at the bottom of your screen to view your parking history and transactions.

You can also assign notes to each individual parking action. This makes it easier to keep track of your parking actions for reference.

How and when do I receive my invoice?

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.

Business customer receive a VAT-deductible monthly invoice.

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Data privacy

How long does PARK NOW keep my data?

If you choose to close your account and ‘request to be forgotten’, we will retain your data on the basis of the legal storage period, for example for the tax authorities. Otherwise we keep information only for as long as it is necessary for the purposes for which it was collected. How we deal with the storage of the personal data can be found in our Privacy Policy.

Is PARK NOW GDPR compliant?

PARK NOW is compliant with the GDPR, and sees the GDPR as an opportunity to reaffirm our commitment to your privacy and data protection. We strive to ensure transparency, lawfulness and fairness in our personal data processing.

To achieve this we have rewritten our Privacy Policy to better inform you of how we use personal information, appointed a GDPR team and an independent Data Protection Officer who will monitor our GDPR compliance. We have made new agreements with our partners and third party suppliers to ensure that they also meet the GDPR requirements, and we have also incorporated the principles of ‘Privacy by Design’ into our products, services and internal  processes.(Privacy by Design means that we proactively include privacy considerations at all levels and incorporate them in the way we operate our business.)

You can find more details about the way we process your personal data in our Privacy Policy.

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