Frequently Asked Question

How can I become a PARK NOW customer?

You can register to become a customer directly with the PARK NOW iOs app / Android app or through our website.

To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.

Where can I use PARK NOW?

You can benefit from our constantly expanding network and experience our parking service in numerous cities and car parks across Germany , Austria , France , Switzerland.

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General

What is mobile parking?

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and end your parking action at the touch of a button with the PARK NOW iOs app / Android app or through a simple phone call or SMS.

What is PARK NOW?

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.

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Pricing

How much does PARK NOW cost and what are the different packages?

Parking fees vary among the different on-street locations and car parks.

Depending on which PARK NOW package you choose, a 0,25 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.

Does PARK NOW charge a registration fee?

You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.

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Registration

During registration I got the error message: ‘Your IBAN is already used’. What should I do?

There is a check during the registration process on the IBAN number. It looks like that your IBAN number is already in use by another customer account. The IBAN number may only be linked to one PARK NOW account. Please choose an alternative IBAN. If you encounter further problems during registration or have further questions, please contact our customer service.

How do I register with PARK NOW?

You can register to become a customer directly within the PARK NOW iOs app / Android app or through our website.

Registration with PARK NOW is for free.

To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.

 

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On-street parking

How does PARK NOW function on-street?

On-street parking with PARK NOW is easy and cashless. You can start or end your parking action through the PARK NOW iOs app / Android app, via phone call or SMS.

Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your PARK NOW Sticker for free.

Where can I find the zone number of my parking location?

Using the PARK NOW app and GPS localization, a zone is automatically chosen for your current location. Please always check if your automatically selected zone number is correct and adjust if necessary. You can find the zone number on a sticker / sign at the parking meter.

Please note that at the border of two zones GPS locating can be slightly incorrect. PARK NOW cannot be held responsible for any parking tickets issued due to an incorrect zone choice.

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Off-street parking

How does PARK NOW function off-street?

To use our service in car parks, please register directly via the PARK NOW iOs app / Android app or our website.

You can find nearby car parks with the PARK NOW app. You can also see opening hours, parking fees and further services for each individual car park and choose the most convenient one for your needs. Furthermore, you can navigate directly to the entrance of the car park with the PARK NOW app.

The parking action starts when your vehicle enters the car park. The barrier will open automatically through license plate recognition or after using the Car park access card. Find more information here.

How do I authorize the barrier to open automatically in a car park?

Depending on the access systems of each car park, the barrier opens either automatically through license plate recognition or with the help of your car park access card.
Car park access card: Just hold up your PARK NOW access card in the car or place your access card directly on the short range reader of the barrier.

The parking action with PARK NOW off-street starts automatically when you drive into the car park and ends automatically when you exit the car park with your car.

Please find more information here.

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PARK NOW App

Where can I download the PARK NOW App?

The PARK NOW app is currently available for free for iOS in the Apple AppStore and Android in the Google Play Store. Here you can find instructions for the iOs app download / Android app download.

How can I login to the app?

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.

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Digital parking disc

Do I have to pay to use PARK NOW as a digital parking disc?

The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.

The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.

Where can I use the digital parking disc

In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.

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Parking Sticker

In which cities do I need a parking sticker when parking on-street?

In the following cities you require a parking sticker or note for parking on-street:

Germany:

Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Brandenburg an der Havel, Cologne, Dortmund, Duderstadt, Hamburg, Hameln, Hanau, Heidenheim, Kiel, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der, Weinstraße, Planegg, Potsdam, Stolberg, Uelzen, Wiesbaden

 

Austria:

Bludenz, Braunau am Inn, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See

May I continue using my parking sticker with the old PARK NOW logo? See all questions of this category.

Promotion code / QR code

What is a promotion code / QR code and why should it be used?

A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.

How can I add the promotion code / QR Code?

You can add the promotion code or QR code directly in the registration process. Click “Add promocode” in your payment details. In the following screen, you can either add the promotion code manually or scan the QR code.

If you have any problems adding the promotion code, please contact our customer service.

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Contact

Contact us

Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.

 

Contact form

Contact us via the online contact form.

 

Write us

kontakt@park-now.com

 

Call us

Customer Service Germany: 0800 654 54 54

Customer Service Austria: 0800 65 66 88

 

 

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Personal account

Which information can I see and edit in my personal account?

You can see and edit your personal details in your personal account at any time through the PARK NOW iOs app / Android app or the website.

– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

Can I use multiple customer accounts with the same IBAN number?

Yes, it is possible to use multiple accounts with the same IBAN number. If you encounter problems during registration or have further questions, please contact our customer service.

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Billing

How do I pay for my parking fees?

Any parking costs and service fees incurred will be billed to your chosen payment method on a monthly basis.

At any time, you can look into your parking history in your personal account in the PARK NOW app or the website.

You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

How and when do I receive my invoice?

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.

Business customer receive a VAT-deductible monthly invoice.

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Data privacy

What is GDPR?

GDPR stands for General Data Protection Regulation and it refers to Europe’s new framework for data protection laws. This legislation harmonises data privacy laws across Europe as well as giving greater protection and rights to individuals. It includes new rights for people to access the information companies hold about them, and aims to ensure that businesses manage data properly and safely.

We strive to be transparent about the information we process about you and our reasons for doing so. GDPR means you have additional rights regarding your personal data. You may view the data we collect from you, ask us to remove your personal information, or object to how we use it. You can find more information about your rights and how to exercise them in our Privacy Policy.

What personal data does PARK NOW hold of mine?

Personal data includes any information that can be directly related to you as an individual, or which could reasonably allow a person to be identified. You can find more details about the personal data we process at PARK NOW in our Privacy Policy.

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