Frequently Asked QuestionHow can I become a PARK NOW customer?
To register, you will need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the different packages here.
GeneralWhat is mobile parking?
PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW app, you can find parking close-by and pay without having to use cash.
Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.
We are also constantly aiming to improve our service – in the near future, PARK NOW will be available directly within your in-car navigation system and will enable you to reserve parking spaces in car parks.
PricingHow much does PARK NOW cost and what are the different packages?
Parking fees vary among the different on-street locations and car parks.
Depending on which PARK NOW package you choose, a 0,25 EUR service fee or a monthly base fee of 2,99 EUR additionally applies. You can find a detailed overview of our packages here.
You can register with PARK NOW free of charge at any time. No fees will arise during registration. You can find a detailed overview of our packages here.
RegistrationDuring registration I got the error message: ‘Your IBAN is already used’. What should I do?
There is a check during the registration process on the IBAN number. It looks like that your IBAN number is already in use by another customer account. The IBAN number may only be linked to one PARK NOW account. Please choose an alternative IBAN. If you encounter further problems during registration or have further questions, please contact our customer service.
Registration with PARK NOW is for free.
To register, you need your personal information, mobile phone number, payment details as well as the license plate number of your car. You can find an overview of the PARK NOW packages here.
On-street parkingHow does PARK NOW function on-street?
Please note that in various cities you require a parking sticker for on-street parking. This sticker needs to be clearly visible attached behind the windscreen of your car. Download your PARK NOW Sticker for free.
Using the PARK NOW app and GPS localization, a zone is automatically chosen for your current location. Please always check if your automatically selected zone number is correct and adjust if necessary. You can find the zone number on a sticker / sign at the parking meter.
Please note that at the border of two zones GPS locating can be slightly incorrect. PARK NOW cannot be held responsible for any parking tickets issued due to an incorrect zone choice.
Off-street parkingHow does PARK NOW function off-street?
You can find nearby car parks with the PARK NOW app. You can also see opening hours, parking fees and further services for each individual car park and choose the most convenient one for your needs. Furthermore, you can navigate directly to the entrance of the car park with the PARK NOW app.
The parking action starts when your vehicle enters the car park. The barrier will open automatically through license plate recognition or after using the Car park access card. Find more information here.
PARK NOW AppWhere can I download the PARK NOW App?
Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset.
Digital parking discDo I have to pay to use PARK NOW as a digital parking disc?
The digital parking disc is free of charge for you. Unlike in paid parking zones, there are no service charges.
The registration and the inquiry of the payment information serves only our registration protocol as well as the license plate inquiry by the parking enforcement team.
In all parking zones in Oberhaching near Munich, Utting am Ammersee and in Hard in Vorarlberg, where you are required to use a parking disc, you can now also use our digitized offer.
Parking StickerIn which cities do I need a parking sticker when parking on-street?
In the following cities you require a parking sticker or note for parking on-street:
Bad Homburg, Bad Oldesloe, Berlin, Bernkastel-Kues, Bingen, Cologne, Dortmund*, Duderstadt, Hamburg, Hameln, Hanau, Heidenheim, Kiel, Landshut, Lemgo, Lübeck, Mainz, Mönchengladbach, Neustadt an der Weinstraße, Oberwiesenthal, Planegg, Pöhl, Potsdam, Stolberg
*IMPORTANT: Parking sticker Dortmund
The city of Dortmund only accepts the official PARK NOW parking sticker visibly placed in your windshield. You can order the parking sticker via your account or download the parking sticker free of charge.
Bludenz, Graz, Innsbruck, Krems, Linz, Salzburg, Zell am See
In some cities it is necessary to have a parking sticker or note for mobile on-street parking clearly visible from outside of the vehicle. In these cities only cars with a parking sticker/note will be checked for a valid parking action. If nothing is attached or visible, there is the risk of receiving a parking fine.
Therefore, please make sure your parking sticker is clearly visible. In most cities it is accepted to place a note with “PARK NOW Handyparken” visible behind your windscreen.
You can find a full overview which cities require a parking sticker and which cities do not accept a handwritten note here.
Promotion code / QR codeWhat is a promotion code / QR code and why should it be used?
A promotion code or QR code guarantees certain discounts for PARK NOW users (e.g. free testing of the PARK NOW app without service fees) and/or you receive a certain amount of parking credits. The discounts will be considered in your next monthly invoice.
You can add the promotion code or QR code directly in the registration process. Click “Add promocode” in your payment details. In the following screen, you can either add the promotion code manually or scan the QR code.
If you have any problems adding the promotion code, please contact our customer service.
Couldn’t you find the answer to your question in the FAQ’s? Contact us!
Our customer service is happy to support.
Customer Service Germany: 0800 654 54 54
Customer Service Austria: 0800 65 66 88
Personal accountWhich information can I see and edit in my personal account?
– Update users and vehicles
– Overview parking history
– Order car park access card or parking sticker
– Access monthly invoices
– Edit payment method
– and much more.
As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.
For outstanding questions our customer service team is happy to help you.
Yes, it is possible to use multiple accounts with the same IBAN number. If you encounter problems during registration or have further questions, please contact our customer service.
BillingHow do I pay for my parking fees?
Any parking costs and service fees incurred will be billed to your chosen payment method on a monthly basis.
At any time, you can look into your parking history in your personal account in the PARK NOW app or the website.
You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.
Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or website.
Business customer receive a VAT-deductible monthly invoice.
Data privacyWhat is GDPR?
GDPR stands for General Data Protection Regulation and it refers to Europe’s new framework for data protection laws. This legislation harmonises data privacy laws across Europe as well as giving greater protection and rights to individuals. It includes new rights for people to access the information companies hold about them, and aims to ensure that businesses manage data properly and safely.