Off-street parking

How does PARK NOW function off-street?

To use our service in car parks, register for free via the PARK NOW iOs app / Android app and order the access card for only € 2.69.

You can order the access card in the app under “Account” (iOS) or “Manage” (Android).

All PARK NOW parking garages in your area are displayed in the app. With just one click you can call up information on opening times, parking fees and other services and choose the right parking garage. Your navigation system will take you to the selected parking garage.

The parking session starts automatically when you enter the car park. The barrier will open automatically through license plate recognition or through identification of your car park access card.

How does the barrier open automatically using the access card?

To use the access card in the parking garage, make sure that you have linked your card to your user account in the app.

To enter the car park, hold the PARK NOW access card in the vehicle towards the reader (up left) or directly to the reader in the barrier.

Your parking process starts automatically when you enter the PARK NOW parking garage and ends automatically when you exit.

You can order the access card in the app under “Account” (iOS) or “Manage”(Android) for a one-time fee of € 2.69.

Entry into the car park: The barrier does not open through license plate recognition or while using the car park access card. How do I proceed?

Please double make sure that the car park you are entering is a PARK NOW partner car park as well as that the license plate / card reader are free of obstacles.

In the event that the barrier still does not open through license plate recognition or car park access card, please get a regular ticket to guarantee a swift entry into the car park. When leaving the car park, please pay the ticket at the payment machine.

We constantly aim to improve our service. Please let our customer service team know about the incident through the “info” area in your app so we can look into the incident as soon as possible.

We apologize for any inconvenience caused in advance and thank you for your understanding.

Exit car park: The barrier does not open through license plate recognition or while using the car park access card. How do I proceed?

In the event that the barrier does not open upon exit of the car park through license plate recognition or car park access card, please contact the car park via the intercom. The employees of the car park will check your customer details and open the barrier manually for you.

The PARK NOW customer service will be briefed by the car park employees about the incident and add the end time of the off-street parking action manually. Please note that this can take several hours. As soon as your parking action has been updated, you will receive an e-mail confirmation. We constantly aim to improve our service and apologize for any inconvenience caused.

I do not have my car park access card on me. Can I still park in a PARK NOW car park?

If the chosen car park is equipped with license plate recognition, your license plate will be automatically read and the barrier opens. You will be able to park without your car park access card. If the car park does not have license plate recognition, please get a regular ticket and pay the ticket at the payment machine when leaving the car park.

What happens if I lose my car park access card?

In the event of loss or theft of your car park access card, please contact our customer service team. The card will then be deactivated immediately to prevent misuse by unauthorized individuals. You can place an order for a new car park access card in your personal account to continue using PARK NOW off-street.

 

How do I recognize PARK NOW car parks?

Find the PARK NOW car parks comfortably by using the PARK NOW app or website. Furthermore, PARK NOW car parks are visibly marked at the entrance of a car park.

Find an overview of all locations in Germany and Austria here.

My parking sticker or car park access card has not arrived. Who do I contact?

The delivery of your parking sticker or car park access card by post may take a few days. You can, however, use PARK NOW directly after registration for on-street parking. If you have not received your sticker or access card within one week, please contact our customer service team.

There is no PARK NOW car park nearby. Can I use another car park?

The service of PARK NOW can only be used in our partner car parks. For car parks that are not yet part of the PARK NOW portfolio, you have to use a regular paper ticket.

What is the garage access card?

With the PARK NOW access card you can to drive in and out of all PARK NOW partner garages cashless and ticketless.

How to order the access card in the app for a one-time fee of € 2.69:

iOS device:

Open the main menu “Account”
Select the sub-category “Utilities”
Click on “order access card”

 

Android device:

Open the main menu “Manage”
Select the option “Cards” (at the top of the screen)
Click on the green plus sign (bottom right)

Click on “order access card”

How does license plate recognition work?

To use the automatic license plate recognition, make sure that you have activated the function in the app.

In iOS, click on “vehicles” under “account”, then click on “edit” behind the icon with the three dots and finally activate the “license plate recognition” function.

In android, click under “manage” on the “vehicles”, then behind the icon with the three dots on “edit” and finally activate the “license plate recognition” function there.

All parking garages that offer entry with license plate recognition will now recognize your car by a license plate scan. The barrier will open automatically when your enter and exit. The access card is not required.

The parking session starts automatically when the barrier opens and ends automatically when you exit – billing is carried out monthly by collective bill.

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