Off-street parking

How does PARK NOW function off-street?

To use our service in car parks, please register directly via the PARK NOW iOs app / Android app or our website.

You can find nearby car parks with the PARK NOW app. You can also see opening hours, parking fees and further services for each individual car park and choose the most convenient one for your needs. Furthermore, you can navigate directly to the entrance of the car park with the PARK NOW app.

The parking action starts when your vehicle enters the car park. The barrier will open automatically through license plate recognition or after using the Car park access card. Find more information here.

How do I authorize the barrier to open automatically in a car park?

Depending on the access systems of each car park, the barrier opens either automatically through license plate recognition or with the help of your car park access card.
Car park access card: Just hold up your PARK NOW access card in the car or place your access card directly on the short range reader of the barrier.

The parking action with PARK NOW off-street starts automatically when you drive into the car park and ends automatically when you exit the car park with your car.

Please find more information here.

Entry into the car park: The barrier does not open through license plate recognition or while using the car park access card. How do I proceed?

Please double make sure that the car park you are entering is a PARK NOW partner car park as well as that the license plate / card reader are free of obstacles.

In the event that the barrier still does not open through license plate recognition or car park access card, please get a regular ticket to guarantee a swift entry into the car park. When leaving the car park, please pay the ticket at the payment machine.

We constantly aim to improve our service. Please let our customer service team know about the incident through the “info” area in your app so we can look into the incident as soon as possible.

We apologize for any inconvenience caused in advance and thank you for your understanding.

Exit car park: The barrier does not open through license plate recognition or while using the car park access card. How do I proceed?

In the event that the barrier does not open upon exit of the car park through license plate recognition or car park access card, please contact the car park via the intercom. The employees of the car park will check your customer details and open the barrier manually for you.

The PARK NOW customer service will be briefed by the car park employees about the incident and add the end time of the off-street parking action manually. Please note that this can take several hours. As soon as your parking action has been updated, you will receive an e-mail confirmation. We constantly aim to improve our service and apologize for any inconvenience caused.

I do not have my car park access card on me. Can I still park in a PARK NOW car park?

If the chosen car park is equipped with license plate recognition, your license plate will be automatically read and the barrier opens. You will be able to park without your car park access card. If the car park does not have license plate recognition, please get a regular ticket and pay the ticket at the payment machine when leaving the car park.

What happens if I lose my car park access card?

In the event of loss or theft of your car park access card, please contact our customer service team. The card will then be deactivated immediately to prevent misuse by unauthorized individuals. You can place an order for a new car park access card in your personal account to continue using PARK NOW off-street.

 

How do I recognize PARK NOW car parks?

Find the PARK NOW car parks comfortably by using the PARK NOW app or website. Furthermore, PARK NOW car parks are visibly marked at the entrance of a car park.

Find an overview of all locations in Germany and Austria here.

My Car park access card has not arrived. Who do I contact?

The delivery of your Car park access card by post may take a few days. You can, however, use PARK NOW directly after registration for on-street parking. If you have not received your Car park access card within one week, please contact our customer service team.

There is no PARK NOW car park nearby. Can I use another car park?

The service of PARK NOW can only be used in our partner car parks. For car parks that are not yet part of the PARK NOW portfolio, you have to use a regular paper ticket.

Back to all categories.